Shipping & Returns
Order Processing:
All in-stock items take 3-4 business days to package for shipping. In-stock items include art prints, posters, notecards, and greeting cards.
Order Shipping:
Once your order is packaged, it will be shipped via USPS First Class or Priority Mail depending on the weight and a tracking link will be emailed to you. It will take an average of 1-3 additional business days for your order to travel from my studio and arrive at your door.
All U.S. orders will receive tracking info after the order has been shipped and total turn around time should take no longer than 12 business days from the time you place your order to when it arrives.
International Orders: Shipping internationally is not currently available from my webshop. You can contact me directly at erin [at!] denimandink.com if you are in Europe and I will be able to provide an estimate for shipping.
Additional Fees: Please note that customers may be responsible for VAT fees that apply on European orders.
Expedited Shipping: Upgraded shipping options may be available for an additional fee. Please contact me prior to purchasing your order if you are interested in expedited shipping.
* Shipping times are not guaranteed and may vary due to inclement weather, incorrect address given, customer not accepting the package, etc.
Shipping Costs:
Shipping costs are automatically calculated at checkout and are based on the weight, distance travelled, and shipping speed selected. Customers are responsible for paying shipping costs on their order. Shipping costs are nonrefundable. If you wish to return your order, you will be responsible for all return shipping costs.
Returns & Refunds:
All sales are final on custom artwork and personalized notecards.
For all other items, returns will be accepted for a refund within 14 days of your order's arrival date on all domestic orders. If your return is received after 14 days from your order's arrival date, a refund will not be provided.
To be eligible for a return, all items must be in their original condition including original packaging. If your order is returned to me damaged or otherwise not in its original condition, I cannot offer a refund.
Once I receive your returned order, it will be inspected to ensure it is undamaged and in its original packaging. If so, a refund for the purchase price of the item(s) less any shipping costs will then be refunded to your original form of payment.
How to Make a Return:
1. Please contact me first via e-mail: erin [at!] denimandink.com with your order number and the name(s) of the item(s) you wish to return.
2. Print out a copy of your order receipt and include it along with the item(s) you wish to return. Safely package your order and ship your package to the following address:
Erin OLeary
13306 Pine Ridge Road
Burnsville, MN 55337
3. You are responsible for all costs incurred to safely package and ship your order back to me. I recommend using a shipping method that is trackable (USPS First Class or Priority Mail are preferred). I am not responsible for lost packages, but USPS does will offer package insurance for a small fee.
Damaged Items:
If your order arrives damaged, please notify me via email erin [at!] denimandink.com within 14 business days. In your email, be sure to include your order number, photos of the of the damaged item(s) along with photos of the packaging. I may be able to file an insurance claim via USPS and this information will be helpful. In the meantime, a replacement item will be shipped to you within 5 business days. If no replacement is available, you will receive a refund back to your original form of payment.
Lost Packages:
USPS typically considers packages lost after 15 days. If the tracking status of your order says "In Transit - Arriving Late" it is still on its way to you.
While I wish I could hand deliver each and every order directly to you, after your package ships from my studio I cannot be held responsible for any lost, stolen, delayed, or undeliverable packages. If it has been 15 days since you received your shipping confirmation email and still have not received your package, please send me an email erin [at!] denimandink.com and I will do my absolute best to work with you and locate your package.
DISCLAIMER
All artwork on this site is © Erin O’Leary. Images may not be used, downloaded, sold, redistributed, altered, or printed. Personal or commercial use of the artwork without explicit written consent from the artist, Erin O’Leary, is strictly prohibited and punishable by U.S and International Copyright laws.